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Privacy Policy

This policy explains what information Friend Surgical collects through its online store, why it is used, and the choices available to customers and visitors.

Effective September 1, 2026

This page describes our current privacy practices. For questions, contact b2b@surgicalmed-supply.com.

01Information we collect

We may collect contact details, account information, delivery addresses, order details, messages you send us, and technical information needed to operate and secure the website.

02Accounts and Google sign-in

When you create an account, we use the details you provide to authenticate you and support your orders. If you choose Google sign-in, we receive basic profile information such as your name, email address, and profile image according to the permissions shown by Google.

03Carts, orders, and delivery

We use cart, order, billing, and delivery information to process purchases, manage stock, provide customer support, prevent fraud, and fulfil contractual and legal obligations.

04Contact inquiries

Information submitted through our contact form is used to understand and respond to your request. Inquiry records may be retained for service history, quality assurance, and legitimate business administration.

05Cookies and technical data

We may use cookies and similar storage required for sign-in, carts, security, and website preferences. Servers may also process device, browser, and network information to keep the service reliable and secure.

06How we use and share information

We use information to operate the store, complete orders, communicate with you, improve services, and meet legal requirements. We may share only what is necessary with service providers such as hosting, payment, authentication, delivery, and infrastructure partners.

We do not sell personal information.

07Security and retention

We apply reasonable administrative and technical safeguards. Information is retained only as long as reasonably needed for the purposes described here, including transaction records, dispute handling, security, and legal obligations.

08Your choices and rights

You may ask us to correct or review relevant personal information, subject to identity verification and applicable legal requirements. You can also avoid optional contact forms or decline non-essential browser storage where controls are available.

09Children's privacy

Our store is intended for adults and organizations purchasing medical supplies. We do not knowingly seek personal information from children.

10Policy updates

We may update this policy as our services or legal responsibilities change. The effective date above identifies the current version.

11Contact us about privacy

Use the Contact Us page or the published business email address if you have a privacy question or request.